The problem and our approach

IKEA recently began implementing a new way of working based on Activity Based Working (ABW), hoping this will help them become more productive, more space efficient and a more enjoyable workplace. As we all know, big changes bring big worries: would ABW actually help productivity? Would it become harder to find each other? Would the social life at work suffer? These are just some of the challenges we set out to solve.

 
 
 

Big changes bring big worries: would ABW actually help productivity or would it just become harder to find each other?

 
 
 

One of the biggest challenges was that the scope was more or less endless. Millions of different activities and functions go on in IKEA offices in a day, so mapping and studying them could have kept us busy for years! Therefore we started the project with two weeks of research. We interviewed, observed and workshopped with IKEA co-workers. We quickly narrowed down to a list of prioritised areas, including visualizing activity in the office, finding co-workers and quiet places and making meetings better.